Service Recovery Operations Assistant / Admin Assistant
Posted on Jan. 6, 2025 by Ninja Van
- Singapore, Singapore
- N/A
- Full Time
Opening from Default - All locations
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities
- Rectifying issues with missing, inaccurate information and damaged parcels
- Investigate issues and liaise closely with stakeholders to assess and resolve them by company procedures.
- Handle complaints within appropriate time frame while maintaining excellent service level standards
- Repackaging of damaged parcels when required
Requirements
- Proficient in MS Office
- Able to work in a warehouse environment
- Able to carry at least up to 15kg of load
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
Advertised until:
Feb. 5, 2025
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