Servicenow Systems Administrator

Basic scope of tasks, duties and responsibilities:

· Providing general support, administration, and maintenance for the SN platform.

· Working directly with end users to resolve support issues within ServiceNow.

· Assisting in the development and maintenance of the ServiceNow service catalog.

· Performs minor development work

· Create ServiceNow reports and dashboards.

· Assisting in the creation and configuration of notifications, client scripts, business rules, script includes, metrics, and more within ServiceNow.

· Fulfill Service Requests assigned to the group within the scope of support

Additional tasks, duties and responsibilities:

· Engaging stakeholders in initial/requirements calls

· Providing information and sharing knowledge with team members.

· Reporting and implementing process changes.

· Participation in projects related to improving efficiency.

· Acting as a replacement for other team members.

· Responding to escalations in cooperation with supervisors.

· Training team members.

Experience:

· 1+ years of experience with ServiceNow Administration (preferred)

· ServiceNow Admin Certified is a plus (preferred)

· Expertise with workflows, catalog items, Business Rules, Inbound email actions, etc.

· Strong knowledge of ITIL processes, ITIL V3 Foundation certification a plus

· JavaScript experience a plus

· Experience developing process documentation a plus

· Experience in ITOM Discovery, CMDB and ITAM

Job Types: Full-time, Permanent, Fixed term
Contract length: 12 months

Benefits:

• Opportunities for promotion
• Staff meals provided
• Transportation service provided

Schedule:

• Afternoon shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Work Location: In person