Showroom Host/Receptionist

Audi Naas are currently accepting applications for a Receptionist/Showroom Host on a full-time basis. The successful candidate will be responsible for ensuring that all our clients have a positive experience when they visit our showroom. You will be the first point of contact for our customers and should be able to provide excellent customer service at all times. The successful candidate will have a passion for the motor industry, be friendly, professional, with the ability to multi-task in a fast-paced environment. This is a full time position, working Monday to Friday from 9am to 6pm.

Main Duties and Responsibilities:

• Front of house, meeting and greeting customers and visitors to the showroom in a prompt, friendly, efficient and professional manner
• Answering telephone calls and directing them to the appropriate department or person
• Responding to emails and monitoring the showroom inbox
• Assisting clients with their queries and directing them to the right department or representative
• Managing the customer waiting and refreshment areas in the showroom
• Responsible for POS materials e.g. Price Lists, Brochures and Silent Salesman materials, ensuring all are up to date and compliant with corporate identity guidelines
• Administration duties- vehicle registration, taxing & change of ownerships, demonstrator logs and ad-hoc duties as required
• Provide additional administrative support to the Sales, Service & Finance teams as required
• CRM data entry and reporting using the Dealer Management System (Kerridge)

Person Specification

• Self-motivated professional with excellent customer service skills
• Ability to multitask and maintain composure under pressure
• Strong interpersonal skills, with a friendly and professional demeanour
• Polite and clear telephone manner
• Influential communicator with excellent verbal and written communication skills with fluent English
• A team player with an adaptable and flexible approach to work
• Excel at understanding, anticipating and meeting customers’ needs

Key Competencies:

• Minimum of two years’ previous experience in a customer facing role in a fast paced environment
• Prior experience in a similar full-time role within the Motor Industry would be a distinct advantage
• Demonstratable administration and IT skills
• Prior experience of Kerridge would be advantageous

Job Types: Full-time, Contract

Benefits:

• Company events
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Application question(s):

• What is your notice period?

Experience:

• Administrative experience: 2 years (required)
• Customer service: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 30/11/2024