Snowsports - Scheduling And Sales Assistant (Winter 2025)

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an Experience of a Lifetime to our guests and our employees. You’re brave, ambitious and passionate and we want you on our team. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

The perks start with a free lift pass, but as a Vail Resorts Australia employee, that’s just the beginning. Think free group lessons with our qualified Snowsports instructors, discounts at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more!

As a Snowsports Scheduling and Sales assistant, you will be at the forefront of creating unforgettable experiences for our guests. From accommodating bookings to offering personalised advice, you'll play a key role in ensuring smooth operations and exceeding customer expectations. Share your passion, make lifelong friendships and experience Australian snowsports at its best.

In a typical day in this role, you might:

• Handle guest enquiries through various channels, from our office hub to email and phone.
• Matchmake lesson bookings with our talented instructing team, creating unforgettable experiences for our guests.
  
• Liaise with the Snowsports Supervisor team to resolve guest issues with ease.
• Navigate an active an exhilarating workplace and participate in professional development opportunities.

To be considered for this role, you should have:

• Demonstrated experience in a customer service role
• A sound working knowledge of computer systems and processes
• The ability to multi-task and work in a fast-paced environment
• The ability to use initiative and provide exceptional customer service

As part of our team, you will be expected to:

• Demonstrate our core Values - Have Fun, Be Inclusive, Be Safe, Do Good, Serve Others, Drive Value and Do Right
• Provide an experience that creates a desire for our guests to return
• Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job
• Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors

Offers for these positions will begin to be sent out from late February. Employment start dates will vary depending on the role and snow conditions, but most roles start in June and finish in September.

Additional Information

Employment in our Scheduling and Sales team varies depending on the resort and employee availability. To identify your seasonal availability, you will be able to let us know in your application which option best suits you. Unlimited availability suggests team members will be able to commit to working up to 6 days per week for the duration of the winter season. Limited availability suggests team members will be able to commit at least the minimum availabilities as described for each resort.

Limited availability expectations for each resort:

• Perisher - typically includes two (2) weeks during the New South Wales July school holidays and other peak periods when possible, or as otherwise agreed upon with the Snowsports School Senior Manager.
• Falls Creek - typically includes two (2) weeks during the Victorian July school holidays and most weekends in August, or as otherwise agreed upon with the Snowsports School Senior Manager.
• Hotham - typically includes two (2) weeks during the Victorian July school holidays and all weekends in August, or as otherwise agreed upon with the Snowsports School Senior Manager.

Staff accommodation may be available for successful applicants with unlimited availability. Successful applicants with limited availability will not be eligible for staff accommodation. You will be asked to indicate in your application whether you require accommodation. If you are offered a position, we will be in touch to confirm and provide further information.

At Vail Resorts Australia one of our core values is Be Inclusive.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. If you require assistance to apply, interview or otherwise participate in the employee selection process, please contact us at human.resources@vailresorts.com.au

Join our team and experience the outdoors like never before. Your adventure starts now.