Software Engineering Manager

Software Engineering Manager - São Paulo, Brazil

Do you want to drive customer delivery innovation for a leading global financial network that bridges over 200 countries and territories and over 130 currencies? Do you have what it takes to help us to lead the technical strategy and operational execution to enable financial services ensuring high availability, cybersecurity and regulatory compliance? Join Western Union as a Software Engineering Manager based in Sao Paulo.

Western Union powers your pursuit.
The Software Engineering Manager leads strategic engineering initiatives that power Western Union’s digital and platform evolution. This role combines technical leadership, team development, and cross‑regional collaboration to deliver robust, scalable systems that support our global financial network and elevate the customer experience.

Role Responsibilities

• Oversee the full software development lifecycle, ensuring projects are delivered on time, within scope, and at the highest quality standards

• Demand Prioritization, acting as the bridge between Product/Business units and technical areas, managing expectations and negotiating trade-offs between new features, technical debts, business as usual demands, and others.

• Align the technology roadmap with corporate business goals and needs. Translate business requirements into actionable technical strategies

• Provide to the technical team a high level guidance and directions on system design, ensuring the adoption of robust design patterns and alignment with the corporate architecture and cybersec standards and policies.

• Technical team leadership and talent development. Manage and mentor a multidisciplinary team of developers, business analists, project managers and quality assurance analistis. Conduct regular 1:1s, define KPIs, lead performance reviews, help them navigate challenges, and coach them for their career development

• Own the incident management process. Lead the team through critical production issues and ensuring rapid resolution with minimal business impact.

• Lead war rooms, manage production crisis, and conduct constructive post-mortems to avoid reincidences

• Demonstrate strong capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards

• Interface and collaborate with other engineers in geographically distributed development centers

• Apply Agile methodology daily and follow Definition of Done (DoD) process for better quality

• Estimate engineering effort, plan implementation, and roll out applications with cross-functional impacts

Role Requirements

• Bachelor's degree in Computer Science or related fields, with more than 8 years of professional experience, including at least 2 years in a management position

• High expecience with system development methodologies and test methodologies

• High expecience with incident and problem management

• Proven ability to understand the business and ability to contribute to technology direction that drives measurable business improvements

• Excellent decision-making, communication, and collaboration skills

• Excellent understanding of computer science fundamentals, data structures, algorithms, OOPs, and OOA/D

• Demonstrated experience in modern programming languages and technologies (for example, .Net, React) and design patterns

• Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards

• Team player with strong analytical, verbal, and written communication skills

• Ability to work in a fast paced, iterative development environment and adapt to changing business priorities and to thrive under pressure

• Experience with unit testing and mocking frameworks

Nice to have

• Past experience on the Financial industry and banking

• Past experience with Brazilian bank regulatory environment

• Experience in creating and consuming RESTful and SOAP based web services

• Hands-on experience in .Net, React, Java/J2EE, XML, Web technologies, Web Services

• Experience with agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration)/CD (Continuous Delivery)

• Hands-on experience in building high performance and large-scale real-time systems that scale to high volumes of transactions per day

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Brazil-specific benefits include:

• Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams

• Life insurance

• Food voucher

• Meal voucher

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DM1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.