Solutions & Implementation Specialist

• Digital / Saas Solutions for Real Estate Agency clients.

• Support sales teams, deliver product demos / training for clients.

• 100% work from home, attractive commission and career growth.

Who We Are

Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology solutions. Headquartered in Sydney, we are a group of over 1200 passionate and innovative tech professionals united in our purpose to inspire confidence in life’s property decisions, providing a one-stop-shop of solutions found only on Domain.

As we change the way people engage with property, we need diverse thinkers to help us.

About the Role

As a Solutions & Implementations Specialist and under the wing of an experienced Solutions Leader, you will be a go-to expert for one of our flagship Real Estate software products. Maintaining pre and post-sale relationships, you will provide in-person and virtual product training to our Real Estate Agency customers to drive product adoption, whilst assisting our sales teams with upselling and client retention.

Sitting within a close-knit team that have worked together for 6 years, this is a unique opportunity to work on an exciting and ever-changing product within a household name in Australia’s property industry, and in a team where your ideas will be heard.

In a typical day you can expect to:

• Provide in-person product demos and training webinars to explain benefits and ensure that solutions are well-integrated into our client’s businesses.

• Partner closely with our Agency Sales Teams to support with technical expertise at the point of upselling new features and retaining clients at the end of contract period.

• Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems.

• Anaylse data to identify risks and opportunities for sales.

• Create case studies and customer performance reports.

• Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements.

• Support conversations at the time of contract renewal to ensure that valuable clients are retained and continue to get the most value out of the solutions.

• Expand your knowledge to become an industry expert within the Real Estate tech solutions space.

Our Ideal Person:

ESSENTIAL:

• Comfortable working from home 100% of the time.

• Basic / intermediate understanding of digital marketing

• Excellent relationship building skills.

• Experience embedding products and services at customer level.

• Comfortable to present in person to clients.

• Sales mentality.

• Willing to travel – E.g. South Island for few days.

• Own reliable vehicle for travel to clients (car allowance provided).

BONUS POINTS:

• Real Estate, tech or Saas industry experience.

• Operations experience within a Real Estate Agency environment.

Why Join Us:

We’re the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

• Discover your ideal work-life balance with our approach to flexibility;

• First-rate parental leave and wellbeing policies;

• Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more

• Continuous opportunities to leap, learn and grow.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.

Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.