Sr. Manager, Training
Posted on Jan. 7, 2026 by Concentrix
- São Paulo, Brazil
- N/A
- Full Time
- Manage the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the product
- Oversee training of internal and external customers as needed on various aspects of the product and provide subject matter expertise to other departments with product overview and conversion mapping
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Manage staff to provide appropriate scheduling of trainers for conversions
- Design and implement course agendas for each class and communicate course content outlines to customer and trainers
- Modify curriculum content and materials to meet variable learner needs and satisfy customer goals
- Meet with assigned trainers to review schedules and specific client information
- Lead status meetings and relay pertinent information to rest of the team
- Manage any issues or conflicts with customer or other Concentrix’ personnel
- Analyze customer class attendance and trainer evaluations completed by the customer and take appropriate corrective action, if necessary
- Conduct performance reviews with trainers based on customers’ written training evaluations
- Conduct internal training classes in order to keep staff up to date and informed on product knowledge
- Provide competent software support for clients, which requires rapid problem identification and resolution
Advertised until:
Feb. 6, 2026
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