Staging And Support Agent

Company Profile:

Macro Evolution Services Limited was established in 2018 to provide a range of support services to the reseller and vendor channels. Partnering closely with Exertis distribution, we provide technical and support services to enable partners to expand their value adding offerings to their clients without the need for expertise or infrastructure investment. We have created a high tech, high spec technical services facility that exceeds global brand compliance standards (e.g. ESD, security etc.).

We also provide a range of warranty support services to global vendors to improve the customer experience journey, including the capability and reach to provide our services across Ireland, the UK and wider European territories.

Our management team boasts decades of specialist services experience with our primary focus on evolving service offerings on behalf of our partners. Partners can then focus their resources on their core needs by harnessing our infrastructure and expertise on a project, “tap-in / tap-out” or long-term annuity contracted basis.

Role Profile:

Reporting to the Staging Team Leader, this position is primarily that of a Staging and Support Operative. Working as part of the Staging Team this role will be responsible for staging devices as required by the customer.

Essential Responsibilities:

• Primarily fulfill orders, replacement devices and enrolling of security profiles on new mobile devices
• Ensure SLAs are achieved
• Monitoring the shared mailboxes and replying within agreed SLA
• Profile testing on handsets
• Attending weekly/monthly calls with customers as required
• Ability to quickly build rapport with customers, colleagues and management
• Ordering and control of incoming and outgoing stock
• Manage and contribute to knowledge database
• Provide support to the TMM Technical Support team as required
• Ad hoc duties as required

The above statements are intended to describe the general nature and level of work performed by employees within this position. They are not intended to be interpreted as an exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Knowledge, Skills, and Abilities:

• Administration experience
• Attention to detail and excellent organisational skills
• Good computer literacy
• Proficient in the use of Microsoft Office, in particular Microsoft Excel
• Previous experience providing an excellent customer service experience
• Fluent English language skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services.

Job Types: Full-time, Fixed term

Pay: €28,860.00 per year

Additional pay:

• Performance bonus

Benefits:

• Employee assistance program
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Clondalkin, Dublin 22, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• Ireland (required)

Work Location: In person