Store Supervisor (M/F/D) - Geneva

As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Sales Lead Switzerland, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

Business Performance & Health

• Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
• Display a hands-on approach by consistently coaching, training and developing Advisors at your location
• Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
• Maintain operational overview and translate business needs to actions on the floor
• Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
• Participate in all delivery related activities when and as needed
• Champion change management in your store and local market
• Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
• Demonstrate ability to seamlessly cover daily store management duties as needed

Employee Engagement & Development

• Observe, review and continuously provide feedback on employee performance
• Coach and mentor staff, introduce best practices and enable inclusion and team culture
• Provide robust feedback and input on the performance of Sales Advisors in your market to your Sales Lead to ensure growth on the team
• Support, implement and provide follow-up for all training
• Assist with recruitment activities as needed
• Ensure all employees adhere to Tesla policies and procedures

• Strong sales performance and understanding of the business and products
• Track record of coaching and mentoring sales or operational roles
• In-depth knowledge of sales processes and ability to drive employees to exceed targets
• Strong organizational skills
• Unafraid to question and take lead
• Ability to influence stakeholders and peers
• Excellent communication skills in English and French
• Confident in learning and adapting to multiple technologies
• Passionate about Tesla’s mission
• Valid driver's license