Strategic Account Manager – Apac

Strategic Account Management is responsible for managing and growing a select portfolio of key customer accounts. The primary responsibility of the Strategic Account Manager is to execute the Account Management framework designed by Customer Success including relationship management, solution value realization, monitoring, and growth opportunity development. The strategic account manager's role is to identify those key customers that generate maximum revenue and profitability as compared to other regular accounts.

Key Responsibilities:

• Account Management : Manage and oversee a portfolio of key customer accounts, ensuring their needs are met and expectations exceeded.
• Relationship Building : Establish and maintain consultative relationships with business and executive levels of leadership within assigned accounts, becoming trusted advisors and strategic partners.
• Strategic Planning : Develop and execute strategic plans tailored to each assigned account, identifying opportunities for growth and expansion.
• New Program Development : Drive the development and implementation of new strategic programs aimed at increasing growth and enhancing the overall relationship with key selected accounts.
• Cross-Functional Collaboration : Collaborate with internal teams such as sales, marketing, and product development to align strategies and ensure seamless execution of initiatives and serve as a point of escalation for other members of the Account Management team.
• Revenue Growth : Achieve organic growth targets for assigned accounts through collaboration and support of re-attestation, confirmation, and additional lines of business growth programs.
• New Business : Support new business targets through identification of upsell opportunities within assigned accounts.
• Customer Advocacy : Serve as the primary advocate for assigned accounts within the organization, ensuring their voice is heard and their needs are addressed.
• Performance Tracking : Monitor and analyze solution key performance metrics to evaluate success and make data-driven decisions to optimize strategies.
• Market Insights : Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
• Customer Satisfaction : Ensure a high level of customer satisfaction by proactively addressing issues, resolving conflicts, and delivering exceptional service.

• Minimum 5 - 8 years relevant working experience in Logistics or Freight Forwarding industry.
• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field.
• Proven track record of successfully managing and growing key accounts in the APAC region, with a strong understanding of regional market dynamics and customer need.
• Strong strategic planning and analytical skills, with the ability to develop and execute account plans to drive revenue growth and achieve business objectives.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels of client organizations.
• Experience working in a fast-paced, dynamic environment with a high degree of autonomy and accountability for achieving sales targets and KPIs.
• Knowledge of logistics and supply chain management processes, including freight forwarding, customs regulations, and transportation modes, to effectively address client requirements.
• Willingness to travel within the APAC region as needed to meet with clients, attend industry events, and collaborate with internal teams to drive business success.