Supervisor - Premium Japanese Restaurant, Melbourne Cbd

Introduction:
About the Company

The San Telmo Group is a Melbourne-born hospitality group operating five unique restaurants — San Telmo, Palermo, Asado, Pastuso & Robata. Each venue is united by fire, quality ingredients and unforgettable guest experiences. Founded in 2011 and still based in Melbourne, we are a team of passionate hospitality professionals who believe great food deserves great service. It’s an exciting time for the Group, with San Telmo Brisbane — our first interstate expansion — opening at the end of June 2026.

About the Role

Located in Melbourne's CBD, Robata is a modern Japanese restaurant inspired by the energy and atmosphere of Tokyo's laneways and izakayas. Combining premium produce, charcoal grilling, Japanese whisky, sake and cocktails, Robata delivers a vibrant dining experience centred around exceptional food, beverage and service.

The Restaurant Supervisor role is a hands-on leadership position responsible for supporting the management team, leading shifts from the floor and ensuring every guest receives an exceptional dining experience. You will play an important role in developing the team, maintaining service standards and contributing to the smooth day-to-day operation of the venue.

As a Restaurant Supervisor at Robata, your day-to-day will involve:

• Leading service shifts and supporting the day-to-day operations of the venue
• Delivering exceptional guest experiences and professionally managing guest feedback
• Coaching, supporting and developing Food & Beverage Salespeople and Departmental Trainers
• Running pre-service briefings and assisting with ongoing product knowledge training
• Ensuring service, presentation and operational standards are consistently maintained
• Working closely with kitchen, bar and management teams to deliver seamless service

Description:
Skills & Experience

• Previous experience in a Supervisor, Departmental Trainer or similar FOH leadership role
• Strong understanding of premium restaurant service standards
• Ability to lead by example and motivate a team during busy service periods
• Excellent communication skills and confidence making decisions under pressure
• Full working rights in Australia (no restrictions)
• Genuine passion for hospitality, guest experience and team development

Culture

People enjoy working here because we treat hospitality as a craft, not just a job. We invest in our team through fully funded external training, maintain rosters that respect your time outside work and promote from within — consistently. One of our current Directors started on the floor as a Kitchen Hand — that is the kind of growth we make possible. Our team is collaborative, enthusiastic and proud of what we create together every service.

Benefits

• Generous pay, tips and bonus structure
• Job security with permanent full-time employment
• Structured 40-hour workweek with genuine work-life balance
• Fully funded external training — leadership, service, beverage knowledge and more
• Incredible staff dining discounts across all five venues
• Clear progression pathway to Assistant Venue Manager and beyond
• Work with and learn from Melbourne's most respected hospitality professionals

Skills and Experiences:
How to Apply

Click APPLY to submit your application. For a confidential conversation about the role, contact Human Resources via hr@thesantelmogroup.com.au. Shortlisted candidates will be contacted within 2 business days for an initial phone screen.

The San Telmo Group is an equal opportunity employer and welcomes applications from all backgrounds.