Supervisor, Service & Repair
Posted on Feb. 20, 2025 by Integra LifeSciences
- Cincinnati, United States of America
- $67807.0 - $82225.0
- Full Time
Changing lives. Building Careers.
Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.
The Supervisor of Service & Repair is responsible for setting priorities, providing day-to-day direction and support to Repair Technicians of designated electronic or mechanical repair areas. Ensure products are repaired in the most efficient manner and adhere to established quality standards, safety practices, work procedures and instructions. The supervisor will also ensure direct reports are trained to current repair practices and instructions and work with the site Engineering, Manufacturing, Quality teams, including the Complaint department to evaluate product failures. The supervisor is also responsible for ensuring repair KPIs are met, including also performing service and repair activities, and complying with all local and global policies and procedures.
- Supervise the direct the day-to-day activities of Repair Technicians
- Work closely with Technical Services to ensure customer inquiries are addressed.
- Must be able to safely and properly use and operate repair tooling and equipment.
- Manage Technician work activities and target repair of all customer products within 48-72 hours
- Perform & execute all repairs in accordance with training and local and global SOP’s
- Perform other duties as required by the business
- Strive to maintain a safe work environment in accordance with regulations
- Constantly seek ways to improve the Customer Support processes
- Manage assigned work and repair priorities
- Collaborate and work with other functions on product / repair complaints – Engineering, Manufacturing, Quality
- Promptly complete all required service and repair documentation or Oracle entries during the repair process and in an accurate and efficient manner.
Qualifications:
- Two (2) year Degree or Certificate in bio-medical technology, electronics technology or similar.
- 4+ years in bio-medical electronic or mechanical repair; Related work experience will be considered
- Experience working with medical devices preferred
- Experience leading a team and/or providing daily direction or guidance to a team
- Demonstrated technical aptitude and skilled at troubleshooting
- Good communication skills – verbal & written
- Solid computer skills; Oracle skills a plus
- Experience in the medical field a plus
Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the
This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:
EEO Is the Law
| EOE including Disability/Protected Veterans
Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the
ADA
. If you have difficulty using our online system due to a disability and need an accommodation, please email us at careers@integralife.com or call us at 855-936-2666.
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Advertised until:
March 22, 2025
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