Team Leader

• Team Supervision: Oversee daily operations of the call center team, ensuring adherence to company policies and procedures.
• Performance Monitoring: Track and analyze key performance metrics (e.g., call handling time, customer satisfaction, first-call resolution).
• Coaching & Development: Provide regular feedback, coaching, and training to team members to enhance their skills and performance.
• Escalation Handling: Address and resolve customer issues that require managerial intervention.
• Process Improvement: Identify operational inefficiencies and recommend improvements to enhance customer experience.
• Reporting & Documentation: Maintain accurate records of team performance, customer interactions, and issue resolutions.
• Motivation & Engagement: Foster a positive and productive work environment to keep the team motivated.
• Collaboration: Work with other departments to ensure seamless service delivery and address customer concerns effectively.

• Experience in similar leadership roles.
• Sales experience is a PLUS.

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and conflict-resolution skills.
• Ability to analyze performance data and implement improvement strategies.
• Adaptability to fast-paced and high-pressure environments.
• Numbers driven and can motivate others to do so.
• Ready to go above and beyond.

Welcome to BPORelations, where innovation meets excellence in the digital landscape. We specialize in two main areas: business process outsourcing (BPO) and digital content marketing. Our expertise in BPO allows us to handle campaigns for brands across the United States, delivering exceptional results and driving growth for our clients.In the digital space, we excel in content marketing, technical SEO, guest blogging, media outreach, conversion rate optimization, UX design, and sales funnel strategy. Our dedicated professionals tirelessly create and implement strategies that enhance our client's online presence, improve search engine visibility, and generate high-quality leads.