Team Member/Cashier

Reporting to: Shift Leader
Brand: llaollao
Company: Frostee Global Food Corporation

Job Overview

The Store Service Staff / Cashier / Team Member is responsible for providing excellent customer service, processing customer transactions accurately, preparing products according to company standards, and maintaining a clean, organized, and welcoming store environment. The role requires teamwork, attention to detail, and a commitment to delivering a positive customer experience.

Duties and Responsibilities1. Customer Service

• Greet customers in a friendly, professional, and welcoming manner.
• Assist customers in selecting yogurt flavors, toppings, and other menu items.
• Answer customer inquiries and provide product recommendations based on preferences and dietary requirements.
• Ensure every customer receives exceptional service and a positive store experience.

2. Order Taking

• Accurately take and process customer orders.
• Communicate special requests, dietary restrictions, or modifications to the appropriate team members.
• Ensure orders are prepared and served correctly.

3. Cash Handling and POS Operations

• Operate the Point-of-Sale (POS) system efficiently and accurately.
• Process cash, credit card, debit card, and digital payment transactions.
• Provide accurate change and issue receipts when required.
• Follow all cash-handling procedures and company policies.

4. Cash Register Reconciliation

• Perform end-of-shift cash reconciliation.
• Ensure sales records match cash, card, and digital payment transactions.
• Report any discrepancies immediately to the Shift Leader.
• Maintain accuracy and accountability in all financial transactions.

5. Product Preparation

• Prepare yogurt mixes according to company recipes and quality standards.
• Prepare fruits and other toppings following approved cutting procedures and portion standards.
• Ensure product freshness and quality at all times.

6. Product Knowledge

• Maintain up-to-date knowledge of menu offerings, promotions, seasonal products, and ingredients.
• Understand potential allergens and dietary information to assist customers effectively.
• Recommend products based on customer preferences.

7. Cleanliness, Sanitation, and Organization

• Maintain a clean, organized, and sanitary work environment.
• Clean counters, yogurt machines, topping stations, and work areas regularly.
• Properly wash and sanitize utensils, equipment, and food preparation areas.
• Restock supplies such as cups, napkins, straws, and toppings as needed.
• Comply with all food safety, hygiene, and sanitation standards.

8. Stock and Inventory Management

• Monitor inventory levels of yogurt, toppings, packaging materials, and store supplies.
• Assist in receiving, storing, and replenishing inventory.
• Monitor product usage and minimize waste.
• Support inventory counts and ensure accurate inventory records.
• Coordinate inventory concerns with the Shift Leader and Area Manager.

9. Teamwork

• Work collaboratively with team members to ensure smooth daily operations.
• Assist colleagues during peak hours and busy periods.
• Communicate effectively with the Shift Leader and team regarding customer needs, operational concerns, and store requirements.
• Contribute to a positive and productive work environment.

10. Uniform and Grooming Standards

• Maintain a clean, neat, and professional appearance at all times.
• Follow company grooming standards and dress code requirements.
• Wear the complete company uniform and nameplate while on duty.

11. Other Duties

• Perform other tasks and responsibilities assigned by the Shift Leader, Store Supervisor, or Management as needed.

Qualifications

• High School Graduate, Senior High School Graduate, or College Level.
• Previous experience in retail, food service, or customer service is an advantage but not required.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced and team-oriented environment.
• Flexible to work on shifting schedules, weekends, and holidays.
• Customer-focused with a commitment to service excellenc

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person