Technical Business Analyst

Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team.

Why ERNI is the Perfect Place for You:

• International Exposure: Work with global clients on cutting-edge projects.
• Inclusive Culture: Thrive in a collaborative and diverse work environment.
• Career Development: Enjoy continuous learning and professional growth opportunities.

• Immediate Coverage: Private HMO and insurance benefits from day one.
• Jubilee Celebration: A 5-year milestone includes a complimentary trip to any European ERNI sites.
• Comprehensive Benefits: Government-mandated benefits including 13th-month pay.
• Career Stability: Enjoy a stable career path with ample project opportunities.
• Skill Enhancement: Access free training and certifications.
• Baby Basket: To welcome your newborn to the ERNI family.
• Fruit Basket: Boost of vitamins during hospitalization.
• Office Perks: Enjoy free snacks and coffee.

We are looking for a highly skilled Business Analyst to join our ERP project team. In this role, you will serve as the bridge between business stakeholders and technical teams, ensuring requirements are clearly defined, communicated, and aligned with project goals. You will play a critical part in blueprinting current processes, identifying improvement opportunities, and supporting the implementation of Microsoft Dynamics solutions.

• Bachelor's degree in computer science, Information Technology, Business, or related field (preferred).

• Proven experience as a Business Analyst in a technical environment, 5+ years of relevant experience on Software Development.

• Strong background in ERP projects, specifically Microsoft Dynamics (must-have).
• Process Modeling: Skilled in creating process flows, swimlane diagrams, and use cases (e.g., BPMN).
• Hands-on experience in blueprinting – mapping current processes, identifying gaps, and designing future-state solutions.
• Demonstrated ability to gather, document, and validate business and functional requirements.
• Requirements Management: Proficient in producing high-quality documentation such as BRDs, FRDs, user stories, and acceptance criteria.
• ERP Functional Knowledge: In-depth understanding of ERP modules (finance, supply chain, HR, etc.) and cross-module dependencies in Microsoft Dynamics.
• Proven experience facilitating workshops, stakeholder interviews, and collaborative requirement sessions.
• Exposure to working with international clients, ideally in the European market.
• Familiarity with multiple Agile frameworks (Scrum, Kanban, Scrumban, XP).

Reporting Structure:

This position will report directly to the Service Unit Leader of Customer Experience and work closely with the SWA, PO, and PL of Client's Project.

How can you contribute to the team?

• Requirement Gathering & Analysis
  • Partner with business stakeholders to elicit, analyze, and document clear, complete, and aligned business and functional requirements.
  • Lead blueprinting sessions to map current-state processes, identify gaps, and design future-state processes.
• Facilitating Communication
  • Serve as the primary liaison between business stakeholders, development teams, and ERP specialists.
• Process Optimization
  • Assess current ERP processes and propose enhancements for efficiency, scalability, and user satisfaction.
  • Recommend best practices and improvements leveraging Microsoft Dynamics capabilities.
• Business Requirement Conversion: Work with the PO to convert gathered requirements into actionable business requirements and prepare presentations for clients.
• Prioritization Collaboration: Collaborate with SWA, PO, and Project Lead (PL) to prioritize tasks effectively based on project timelines, client needs and project needs.
• Supporting Agile Delivery
  • Collaborate closely with Product Owners, Scrum Masters, and development teams to align on project goals.
  • Actively participate in Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and ensure requirements are understood and actionable.
• Backlog Refinement: Facilitate and/or participate in backlog refinement sessions with SWA, PO, PL, Development Team, and clients to ensure clarity and alignment.
• Ability to write user stories and acceptance criteria, identify and define edge cases.

Location: Makati City
Work Schedule: Hybrid (3x onsite / week, 9:00 AM – 6:00 PM) Manila Time
Type: Full-time

Switzerland · Germany · Spain · Slovakia · Romania · Philippines · Singapore · USA

ERNI Development Center Philippines Inc., 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines

+63 5310 1707 | www.betterask.erni | info@erni.ph