Technical Business Analyst

• Collaborate and consult the courts of Michigan and other stakeholders to gain an understanding of current processes, needs, and challenges.
  
• Serve as a primary point of contact for development and lead project/implementation engagements in an agile software development environment.
  
• Condense complex business processes into clear and actionable user stores with acceptance criteria.
  
• Document workflow processes and user stories using standard flow charting tools and methods.
  
• Facilitate requirements elicitation using interviews, requirements meetings, surveys, document analysis, site visits, use case and workflow analysis.
  
• Act as a liaison between external and internal stakeholders and development staff in the analysis, design, configuration, testing, and maintenance of systems to ensure optimal operational performance.
  
• Translate business requirements into functional requirements and creates business requirement documentation.
  
• Responsible for the implementation and support of applications and integration components to address business and technical requirements.
  
• Evaluate business and technical needs and develop configurations/strategies to support these processes.
  
• Maintain a variety of quality assurance and quality control activities:
  
• Perform analysis, setup, testing, and validation for multiple projects while ensuring a high level of service.
  
• Test and troubleshoot final system setups.
  
• Maintain key project documents, dashboards, status reports, issue and resolution logs, and change control documents.
  
• Provide client support during and after the implementation process.
  
• Perform various analysis duties, ad-hoc reporting, and research to support day-to-day operational and strategic management decisions.
  
• Contributes to the development of project plans and lead smaller scope projects.
  
Other duties as assigned.

Requirements

• Experience in the Michigan trial court system is highly preferred.
  
• Experience using Hyland’s OnBase software is highly preferred.
  
• Three years of experience in business process analysis, application implementations and training, project coordination/management and business-related experience.
  
• Agile development practices such as continuous integration/continuous delivery, backlog refinement, and retrospectives.
  
• Business analyst processes such as those in the International Institute of Business Analysis BABOK guide.
  
• Project coordination/management methodology, standards, and best practices.
  
• Procedures and methods for testing business functions within computer systems.
  
• Principles and practices of producing effective project documentation.
  
• Proficient with Microsoft Office Tools (Word, Excel, Outlook, PowerPoint).
  
• Software Development Life Cycle and development concepts.
  
• SQL Server and/or DB2 database experience.
  

• Excellent interpersonal, written, and oral communication skills.
  
• Facilitate working meetings, elicit and solicit information, and absorb the information being communicated; facilitate a shared understanding of the problem, possible solutions, and scope of the project in its entirety; facilitate solutions to technical challenges among multiple teams when they involve negotiation between multiple business and technical stakeholders.
  
• Apply critical thinking skills to determine the appropriateness of requests, with periodic reviews of business procedures to clarify or change a business process. Use the knowledge gained in the daily operational procedures as input to business process and procedure documentation.
  
• Prioritize across multiple tasks in a fast-paced environment.
  
• Present technical and non-technical information to all stakeholder groups.
  
• Multi-task in a fast-paced environment while remaining focused on service to the client.
  
• Manage time effectively to meet deadlines.
  

• Bachelor’s degree in computer science, information technology or a related field or college level coursework or equivalent combination of education/experience in analyzing, designing, and testing systems.

Benefits