Technical Service Specialist (Technogym)
Posted on Oct. 14, 2025 by Focus Global Pte. Ltd.
- Mandaluyong City, Philippines
- N/A
- Full Time
Mandaluyong,Metro Manila
Full Time
About the Role:
The Technical Specialist plays a key role in ensuring the smooth operation of Technogym service activities. This role provides hands-on technical support to field technicians, assists in complex installations and troubleshooting, and ensures service standards are met across all client sites. Acting as a bridge between the Technical Services Supervisor and the field team, the Technical Specialist helps maintain service quality, efficiency, and customer satisfaction.
Key Responsibilities:
The Technical Specialist plays a key role in ensuring the smooth operation of Technogym service activities. This role provides hands-on technical support to field technicians, assists in complex installations and troubleshooting, and ensures service standards are met across all client sites. Acting as a bridge between the Technical Services Supervisor and the field team, the Technical Specialist helps maintain service quality, efficiency, and customer satisfaction.
Key Responsibilities:
Field Support & Troubleshooting
Assist field technicians with onsite installations, repairs, and preventive maintenance of Technogym equipment
Perform advanced diagnostics and technical troubleshooting when issues are escalated
Ensure all service jobs are completed according to brand standards and safety protocols
Conduct site inspections to verify service quality and compliance
Team Assistance & Training
Support technicians through coaching and sharing of technical best practices
Provide feedback on recurring issues or skill gaps to the Technical Services Supervisor
Participate in or conduct hands-on training sessions for new or existing technicians
Service Quality & Reporting
Document service activities, including findings, resolutions, and recommendations for improvement
Monitor common technical concerns and suggest corrective or preventive measures
Ensure timely completion and accuracy of service reports and job orders
Coordination & Communication
Work closely with the Technical Services Supervisor to align on daily service priorities
Coordinate with the Customer Service team for scheduling, updates, and client communication
Escalate unresolved technical issues to the supervisor or brand principal as necessary
What We're Looking For:
Degree in Electrical or Mechanical Engineering or a related technical field.
At least 2–3 years of experience in technical servicing, preferably for fitness equipment, appliances, or other mechanical/electronic systems
Strong troubleshooting and diagnostic skills
Experience in fieldwork, installations, and maintenance
Good communication and interpersonal skills
Organized, proactive, and committed to service excellence
Join Focus Global Inc. and be part of a team that delivers the premium after-sales experience our clients deserve. Bring your hands-on skills and passion for technical excellence to a company that values learning, teamwork, and customer satisfaction.
Advertised until:
Nov. 13, 2025
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