Technical Support Analyst
Posted on Jan. 27, 2025 by Deltek
- Makati City, Philippines
- $nan - $nan
- nan
Business Summary
Position Responsibilities
- Actively monitor end user support queues and follow up on unresolved tickets to ensure timely and satisfactory resolution.
- Production Application Monitoring, Administration, and Technical Support: Oversee the health and performance of applications, proactively addressing any issues and maintaining optimal functionality.
- Tier-2 Application Issue Triage Resolution: Skillfully manage complex application issues, coordinating with Tier-1 support and escalating to higher tiers or vendors as necessary.
- Database Administration: Manage and optimize database systems, ensuring data integrity, performance, and security.
- Server Maintenance Support Activities and Patching Processes: Conduct routine and emergency maintenance on servers, applying patches and updates to ensure systems are secure and up to date.
- Vendor Escalation and Coordination: Consult with external vendors to resolve issues and ensure SLA adherence.
- Business Application Operational Support (Dev, Test, Prod): Provide comprehensive support across various environments, ensuring smooth operations and transitions between development, testing, and production stages.
- Precisely document processes and procedures, ensuring their active use and timely update in the Knowledge Base.
- Partner with peers and other departments (to include IT Service Desk, IT Network Operations Center, and Tier 3 engineering teams) to drive process improvement efforts and improve operating capabilities and metrics for the Systems Operation Center functions.
Qualifications
- Technical Proficiency: Knowledge of IT systems, networks, databases, and application management. Experience with various operating systems and server environments is essential.
- Critical Thinking Skills: Strong analytical abilities to troubleshoot and resolve complex technical issues efficiently.
- Communication: Excellent verbal and written communication skills to interact with team members, stakeholders, and vendors effectively.
- Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
- Security Awareness: Knowledge of cybersecurity practices to maintain and enhance the security posture of business applications.
- Adaptability: Flexibility to adapt to changing business needs and technological advancements.
- Team Collaboration: Proven ability to work collaboratively in a team environment, fostering a culture of continuous improvement and innovation.
Travel Requirements
Applicant Privacy Notice
Advertised until:
Feb. 26, 2025
Are you Qualified for this Internship Role?
Click Here to Tailor Your Resume to Match this Job
Share with Friends!
Similar Internships
Technical Support Analyst
We are looking for a Technical Support Analyst to join our global Customer Care team! The main purp…
Technical Support Analyst
Optum is a global organization that delivers care, aided by technology to help millions of people l…
Associate Technical Support Analyst - IT HELPDESK - Cebu
Optum is a global organization that delivers care, aided by technology to help millions of people l…
Technical Support Analyst
Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in …
Technical Support Analyst, Singapore
Additional Information Job Number24214259 Job CategoryInformation Technology LocationSingapore Regi…
Technical Support Analyst
Providing IT Technical services to clients and ensuring processes and procedures are aligned to the…