Technical Support - Data Delivery Services

Flightradar24 delivers industry-leading flight tracking data to businesses worldwide. As part of our B2B team, you will work closely with both our customers and internal teams on a range of services, including real-time position and flight event feeds, as well as on-demand historical data. These services are accessible via APIs, streaming services, static datasets, and SDKs for iOS and Android. To be considered for this position, you must be able to work from Stockholm, Sweden from day one. Relocation and visa support is not offered for this role, you are required to have a valid work permit to apply for this role.

What you’ll do

• Provide technical support to customers; troubleshoot services, suggest configuration changes and provide guidance on how to connect to live data services via AMQP 1.0 and Microsoft Azure Event Hubs.
• Provide support for our REST API services.
• Participate in customer meetings, addressing technical queries and offering solutions.
• Set up and manage customer data deliveries via our internal tools for data exports.
• Handle incident management and routines.
• Ensure the highest quality of service while identifying areas for improvement.
• Make sure relevant documentation and training material is up to date.
• Play a key role in identifying potential opportunities for product growth.
• Perform metric reporting for key customers.

Who you are

You’re a tech-savvy problem-solver with strong communication skills, eager to collaborate closely within a small, tight-knit team. You’re excited to take initiative and contribute meaningfully to both technical and customer-facing aspects of our services. Ideally, you have:

• A passion for aviation and big data—this will set you apart in the selection process.
• A collaborative mindset, ready to work closely with cross-functional teams.
• REST API experience will be considered a big plus.
• Proficiency in English is required, and fluency in additional languages will be highly valued.
• Basic coding experience, preferably in Python (more experience is a plus).
  

About Flightradar24

With over 4 million daily users, Flightradar24 is the world’s most popular flight tracking service. Our app regularly tops the App Store and Google Play Travel charts. We also offer a wide range of commercial services and our customers include many of the biggest names in aviation. We're constantly adding new services and improving existing products. To help us meet those challenges, we're looking for creative, collaborative and tech-savvy applicants to join us.

Benefits of working at Flightradar24 include:

• Opportunity to impact a service with millions of end users from all around the world
• Flexible and social work environment with free beverages, fruit, and snacks
• Modern office in the heart of beautiful downtown Stockholm, Sweden
• Being part of a diverse team with +30 nationalities and 6 continents represented with English being our main language