Technology Proficiency & Adoption Specialist

This position has a hybrid work arrangement. Please note that this is subject to change due to business priorities.

Empower our team through technology. Are you a translator of tech who thrives on making complex tools feel simple? As part of the TMTX (Team Member Technology Experience) team, you will bridge the gap between technical change and the daily lives of our people. Your mission is to ensure every team member doesn’t just use technology, but feels confident, proficient, and empowered by it.

The Ideals We Look For:

• Growth Mindset & Adaptability: You love learning and pivot easily.
• Client Obsession & Empathy: You put the user experience first.
• Creativity & Teamwork: You find innovative ways to collaborate.
• Resilience: You stay focused through change.

• Champion Communication & Change: Translate the “what, when, and why” of tech updates into clear, empathetic language. You’ll contribute to the Workplace & Technology channel and maintain our internal resource pages.
• Drive Tech Proficiency: Help lead engaging education programs like Work Hacks, Gemini workshops, and Tech 101 onboarding to boost team skills.
• Enhance Self-Serve Support: Maintain the ServiceNow knowledge base and Gemini Resource Library, ensuring help is always accessible and easy to find.
• Drive Google Workspace & Gemini Innovation: Support the rollout of new features and manage product changes while building your expertise on the job. You’ll participate in Alpha programs and evolve into a "pro," ensuring these tools are leveraged to their full potential.
• Collaborate Strategically: Work within the PLAID and CXT teams to foster a culture of continuous learning and proactive support.

The Impact You’ll Make

• Empowerment through Insights: You will advocate for the team member experience, using data and feedback to ensure our technology drives business success.
• Creative Problem Solving: You’ll identify connections across different projects, working with senior strategists to solve tech challenges before they impact the team.
• Strategic Storytelling: You won’t just explain tech; you’ll craft the narrative, taking people on a journey that helps them feel connected to and supported by our digital tools.
• Continuous Growth: You’ll thrive in a high-feedback environment, seeking coaching from experts while contributing to a supportive, high-performing culture.

What You Bring

• The "Translator" Skillset: A proven ability to distill complex technical changes into clear, accessible, and engaging language.
• Change Advocacy: Experience supporting corporate change initiatives and a passion for helping others navigate new ways of working.
• Technical Savvy: A solid understanding of how technology impacts the employee experience, specifically regarding knowledge management and self-serve support.
• Facilitation & Flexibility: Excellent presentation skills with the ability to pivot your approach as project requirements evolve.
• Learning Content Design: Experience designing and delivering learning content that drives adoption. Whether it’s a quick-start guide or a multi-step training series, you know how to structure information so it’s easy to digest and put into practice.
• Collaborative Spirit: The ability to build relationships across the organization and lead difficult conversations to reach the best outcome for everyone.