Telecommunications Technician

We are looking for 10 energetic and engaged ICT Communications Technician to play a vital role in our business to support, operate, maintain and enhance our ICT and Managed Services and Solutions at regions like Wellington, Northland, Auckland, Waikato, Taranaki, Tauranga, Taupo, Manawatu Wanganui, Bay of Plenty, Hawkes Bay, Rotorua, Napier, Masterton, Gisborne and other regions of South Island like Otago, Canterbury, Tasman, Nelson, Marlborough, West Coast and South Land.

You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their business.

Key Responsibilities

• Installation and support of traditional off and on-premise & IT-based communications.
• Good knowledge of active and passive networks specially in copper network
• SLA based tickets handling for copper and fiber networks.
• Deliver projects as per scope and within budget, and milestones, obtaining technical requirements from customers, configuring, provisioning, testing VoIP & voice services, routers and switches
• Remote and on-site support to existing clients' communications networks including end-user training
• Maintain service tickets and support documentation inline with company guidelines, workflows, policies and procedures
• Monitor and escalate faults with vendors, upstream providers and ISPs
• Work closely with other staff in the Technical and Service Delivery Team

Essential Skills and Experience

• Minimum 1 Year’s experience in a similar role implementing, maintaining, troubleshooting ICT Communications systems , and Level 3 qualification in the relevant field (Electronics and Communication or Telecommunication Technician)
• Locate, identify and rectify copper & fiber faults in industrial and commercial areas
• Excellent troubleshooting & fault analysis, verbal and written communication skills
• Ability to handle multiple tasks and handle pressure situations
• Highly motivated and organised with a 'Can-do' attitude and attention to detail to meet individual and team deadlines and milestones
• Installing, managing, and troubleshooting complex ISP networks including NBN services (FTTP, FTTN, FTTC)
• Knowledge of Data Networking including LAN, WAN, routers/firewalls, at commercial sites
• Strong focus on customer service
• Excellent communication skills and a consultative approach
• Comfortable with travel as this job requires travelling to different locations for project purposes

Location of Work: Auckland and other Regions of North Island and South Island on project basis

Job Types: Full-time, Permanent

Pay: $30.00 – $40.00 per hour

Work Location: In person