Telephone Operator

• Able to answer calls and handle situations quickly and accurately with quality customer service level
• Ensure guests receive the most cordial attention when they contact our hotline
• Able to understand and handle guests’ requests tactfully and smoothly
• Assist with any basic requests such as invoicing, in-house restaurant enquiries, operating hours of the facilities and outlets in the Hotel, Lost and Found and basic e-mail enquiries
• Work closely with all hotel staff to provide our guests with friendly, courteous and efficient personal service at all times
• Must be able to handle computer terminals at the call centre and Front Office respectively
• Ensure that there are adequate supplies of forms and stationeries for Front Office
• Assist with any other duties that may be assigned from time to time by the management

• Relevant work experience as telephone operator/call centre agent will be preferred
• Able to perform 3 rotating duties including overnight shift, weekends and public holidays
• Excellent interpersonal and human relations abilities
• Good communication skills
• Basic computer skills, with basic Microsoft Office knowledge

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

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