Translator (Spanish)

The Position

Bargaining Unit: Local 2700 - General Clerical Unit
We are currently recruiting to fill two (2) Spanish Translator vacancies in the Employment and Human Services Department.

Why join the Employment and Human Services Department?
Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

Spanish Translators provide verbal, reading and writing translation or interpreting services as requested in Spanish. In this class Translators assist staff with clients who receive or apply for services from the Employment and Human Services Department. While the primary responsibility of incumbents in this class is providing translation and interpreting services, they may occasionally perform routine clerical tasks as directed.

We are looking for someone who:

• Can facilitate positive and productive client interactions
• Is culturally competent
• Has the ability to quickly grasp spoken phrases
• Possesses great communication skills
• Is able to work collaboratively with other staff to meet the needs of our customers
• Has excellent customer service skills

• Verbal translation of information to and from internal & external staff
• Translation of written documents verbally, in the lobby or at reception windows as needed
• Writing correspondence in a foreign language (Spanish) to clients as directed
• Translation of forms and documents
• Performing clerical tasks and other related duties as required

• The population of coworkers and clients will be diverse
• You will have the opportunity to help the organization as well as the community

• Some of the customers may have differing dialects or cultural backgrounds, which can make interpretation more challenging
• You will work in a fast pace environment with competing deadlines

• Bilingual Communication: Speaking, reading, writing in a second language
• Listening: Fully comprehending spoken communication
• Informing: Proactively obtaining and sharing information
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
• Customer Focus: Attending to the needs and expectations of customers
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Teamwork: Collaborating with others to achieve shared goals
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Professional Impact: Presenting self as a positive representative of the organization
• Fact Finding: Obtaining facts and data pertaining to an issue or question

Minimum Qualifications

Education: Possession of high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experience: One (1) year of full-time experience providing Spanish interpreting or translation services in a human service program, school environment, and/or business utilizing skills to speak, read and/or write fluently translating from English into Spanish and Spanish into English.

Desirable Qualifications:

• Experience working in an environment that required you to convey sensitive or complex case information.

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
2. Online Multiple-Choice Test: Candidates who clearly demonstrate that they possess the minimum qualifications will be invited to participate in an online test. You will need access to a computer with a reliable internet connection to participate in the assessment. This multiple-choice test will assess candidates on the required competencies and technical skills. (Weighted: 100%)
3. Hiring Interview: TBD

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.