Urban Outfitters Operations Manager - Milan, Italy

The main objective of this role is to oversee the operations, loss prevention, facilities and
maintenance, receiving activities and procedures of the store. To support the management team in
creating a store environment that fosters creativity and inspires the Urban Outfitters customer.
Participate in building community relationships that directly reflect the Urban culture. To uphold the
Urban Outfitters “Peers Training Peers” philosophy.

• 
  Ensure that all resources are available for the successful recruitment, training and

development and coaching of a productive sales team

• Adapt to the store’s needs by assisting with customer service, cleaning tasks, and store

projects

• Recognise and develop talented individuals for advancement and growth within the

organisation

• Uphold Company standards and act as a positive role model to others

• 
  Model the way by Inspiring, motivating and encouraging teamwork
• Take the lead by training and coaching on operational procedures
• Assist senior management in the planning of daily and weekly tasks that are influenced by

operational needs

• Possess excellent communication skills in both written and verbal form
• Take in active role in department and daily meetings

• 
  Exhibit excellent floor presence by training and coaching the store team on customer

service, standards, product placement and time management

• Ensure that the store is fully stocked on all necessary supplies to facilitate the day to day

running of the business

• Assume total accountability of back of house areas and management of the stockroom.

Ensure all areas are maintained and kept neat, clean and organised

• 
  Perform and assist management with all daily operational responsibilities (i.e. opening and

closing tasks, shipment receipt and back office operations)

• Supervise sales floor activities and daily projects
• Contribute to the store stock loss goal by supporting loss prevention and inventory control

policies and procedures

• Assist senior management by overseeing the planning and recording of sales and payroll

information

• Assist and coach the team on shoplifting prevention measures and in handling

apprehensions

• Alongside the Store Manager, assume accountability for store Health & Safety by overseeing

and upholding Company Health & Safety procedures at all times in order to protect
employees and customers against accidents and incidents

• 
  Collaborate with the merchandising and sales teams to ensure a fast and efficient flow of

merchandise to the sales floor

• Ensure a neat, clean and organised store environment
• Exhibit a familiarity with current product and trend awareness
• Support sales by assisting in merchandising and display projects as is needed

• 
  Experience of working in a retail supervisory managing the back of house areas (i.e. general

facilities and maintenance, stockroom and administration)

• An understanding of the Urban Outfitters culture and its appeal to the local market.
• Ability to drive sales through excellent service and a full understanding of the operational

business procedures.

• Basic knowledge of good HR practice, health and safety requirements and facilities

management.