Virtual Assistant - Remote Home Care

Position: Virtual Assistant - Remote Home Care
Job Type: Full-time (40 hours/week)
Location: Philippines (Remote, CST hours)
Salary: $6-$7/hr

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***IMPORTANT***

To apply to this role, please use our direct form below:

https://forms.gle/fZEakAC3SSjeaKQLA

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Overview

We are seeking a Remote Home Care Virtual Assistant to support daily scheduling, intake, caregiver coordination, and administrative tasks in a growing U.S.-based home care agency. This role helps ensure smooth operations across caregivers, clients, and office staff – keeping schedules full, communication clear, and documentation accurate. You’ll work closely with the agency’s administrator and care coordinator to manage scheduling, respond to client and caregiver messages, update records in systems such as ClearCare, WellSky, or AlayaCare, and follow up on open items.

This position is ideal for someone with prior experience supporting a home care, hospice, or healthcare agency, who thrives on structure, communication, and organization. You’ll play a key role in keeping the agency’s day-to-day workflow running efficiently while helping improve response time and client satisfaction.

Key Responsibilities

Scheduling & Coordination

• Match caregivers to client shifts based on skills, availability, and proximity
• Fill open shifts quickly and proactively communicate schedule changes
• Monitor caregiver attendance and follow up on late or missed clock-ins
• Maintain and update recurring schedules to ensure full coverage

Client Intake & Onboarding

• Answer inbound calls, emails, or chat inquiries from new clients and families
• Collect demographic and care information and enter into the CRM
• Pre-qualify clients and prepare initial intake forms for office review
• Follow up on pending documentation to keep new client onboarding moving

Recruiting & HR Support

• Post caregiver job ads and manage applicant responses
• Conduct initial caregiver screening and coordinate interviews
• Track caregiver credentials, onboarding paperwork, and compliance status
• Maintain organized HR files and spreadsheets for reporting

Billing & Administrative Support

• Review caregiver timesheets and verify accuracy against schedules
• Prepare invoices, track payments, and flag discrepancies
• Update pay rates and scheduling data as needed
• Handle general administrative tasks to support the office team

Communication Support

• Send reminders and updates to caregivers and families
• Handle routine non-clinical questions or concerns
• Escalate urgent issues to the appropriate in-office contact
• Maintain courteous and professional communication at all times

Required Qualifications

• 2+ years of experience in a home care, hospice, or healthcare administrative role
• Strong organizational and time-management skills
• Excellent written and spoken English; professional phone and email communication
• Comfort working across time zones and coordinating multiple priorities
• Reliable internet connection and quiet work environment

Nice-to-Have (Bonus Skills)

• Experience with caregiver recruiting, scheduling, or billing in a home care setting
• Familiarity with Electronic Medical Record (EMR) systems
• Background in medical office administration or healthcare coordination
• Familiarity with Google Workspace and shared tracking tools (Sheets, Docs, Drive)
• Spanish fluency is a plus, though not required

Job Type: Full-time

Work Location: Remote