Virtual Medical Assistant

Description

Key Responsibilities

• Prepare patients for telehealth visits by confirming schedules, verifying information in the EMR, reviewing medications, and ensuring all required forms and documentation are completed.
• Assist patients with telehealth technology, including login support and troubleshooting connection or platform issues.
• Support providers during virtual visits by presenting pre-visit summaries, documenting in the EMR, entering orders, and coordinating referrals or follow-up appointments.
• Manage post-visit tasks by closing encounters, communicating care instructions, tracking authorizations, test results, and referrals, and ensuring continuity of care.
• Handle medication-related tasks, including reconciliation, refill requests, and initiating prior authorizations as needed.

Skills, Knowledge & Expertise

• Must have at least 6 months of experience with patient-facing roles (call centers, scheduling, customer service, or admin support)
• Ability to accurately follow structured telehealth workflows, including patient intake and data verification, medication reviews and refill routing, referral and follow-up coordination, with strong attention to detail and a willingness to learn healthcare and telehealth best practices.
• Basic familiarity with EMR/EHR systems or ability to learn quickly with training.
• Comfortable working with digital tools and platforms, including telehealth software.

About Virtual Staffing Solutions