Ward Clerk | Ward 10 | Christchurch Hospital

• Christchurch - Christchurch Hospital
• 1 FTE (40 hours per week)
• Monday - Friday 0730 - 1600
• Permanent full time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we - re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the role

Our clerical team provide a key role in the effective function of our ward. The work involves transaction of admissions, discharges, transfers, facilitating outpatient appointments and the management of patient records.

Working in the reception area you will be the first point of contact for patients, whanau, visitors and various hospital and health provider staff.

To be successful in this role you will ideally be from a clerical background, be an excellent communicator and have fantastic organisational skills. As front of house you will need a friendly and welcoming disposition and a willingness to help those around you.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3.

For further information about the administration and clerical pay equity settlement please follow the link below:

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

Responsibilities include:

• General clerical and administrative tasks
• Entering information to the patient management system
• Booking patients for clinic appointments
• Answering phones and greeting patients and their families
• Delivering great customer service

About the Team/Service/ Location

Ward 10 is one of our surgical wards which specialises in cardiothoracic surgery and has recently been combined with the specialty of Cardiology. Ward Clerks on Ward 10 care for patients who have undergone cardiac and thoracic surgery as well as a range of Cardiology procedures.

About you

• Have administrative experience
• Have an eye for detail and a high level of accuracy in your work
• Be an excellent communicator and uphold a professional manner with patients and colleagues
• Have strong computer skills
• Ideally have a health background or a basic understanding of medical terminology
• Be able to prioritise and keep calm in busy situations

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is - the weaving of wellnesses. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click - apply now. - All applications must be submitted through our online careers. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz.

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.