Warehouse Support Administrator

Who we are?
Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to deliver products and solutions to assist healthcare providers achieve optimum clinical outcomes.
We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do.
We are a values-based company who recognise and reward employees that embrace our values of passion, innovation, transparency, and simplicity. At Healthcare 21, we are respectful of others and do not accept discrimination in any form. We believe it is our differences that are essential in forming our effective and creative teams and it has made us the sustainable business that we are today.
The long-term success of our sustainable business is based on our teamwork, integrity, and the ability of our people to take ownership of their role. It is our responsibility to provide you with an exciting, innovative environment that is respectful, fulfilling and rewarding. Want to know more about what to expect from a working life in Healthcare21, then click here.
Job snapshot
The Warehouse Support Administrator is responsible for overseeing and coordinating daily warehouse activities, ensuring inventory accuracy, and maintaining records of warehouse transactions. This role requires a detail-oriented individual with excellent organizational and communication skills to support the efficient operation of the warehouse.
Job Location: Coldwinters, Dublin

Responsibilities:Not limited to but will include:
Inventory Management:
Maintain accurate records of inventory levels and transactions.
Process receipts, record details of all orders, and manage stock data entry.

Processing Paperwork and Operating IT Systems:
Manage documentation and utilize IT systems as required.

Direct Communication with Customer Contacts:
Engage with customers via email and verbal communication, attending on and off-site meetings when necessary.

Opportunity Identification and Planning:
Identify opportunities and develop plans to meet deadlines, customer expectations, and best practices, while streamlining processes.
Schedule and oversee incoming deliveries and outgoing shipments.

Customer Concerns and Communication:
Address any customer concerns immediately and ensure all communications to customers are timely and in the agreed format.

WMS Maintenance and Support:
Help maintain the WMS, troubleshooting issues, raise tickets, and support operations.
Provide support to users regarding the Warehouse Management System and office software.
Assist in the preparation of operational reports and daily summary reports.

Dangerous Goods Shipments:
Prepare shipments of dangerous goods in compliance with regulations.

Compliance:
Ensure compliance with risk-assessed policies and procedures relating to IT Security, Health and Safety.
Ensure adherence to safety guidelines and procedures within the warehouse.
Wear safety gear, such as high visibility clothing, as required.

The successful candidate will have:
Proficiency in warehouse management systems and office software (e.g., MS Word, MS Excel).
Knowledge of supply chain management and logistics coordination.
Customer focused, with excellent verbal and written communication skills.
Ability to communicate effectively with colleagues, suppliers, and clients.
Professional telephone manners are essential.
Ability to prioritise workload and work in a pressurized environment.
Strong organisational and time management skills.
Problem analysis and problem-solving.
Adaptable and capable of working on own initiative.
Ability to work effectively with other departments and utilise a team approach to accomplish goals.
Excellent attention to detail and accuracy.
Strong administration expertise.
Flexible approach to all areas of the role

Who exceeds in this role?

Top performers:
Good time management.
Highly organized, detail-oriented, and proactive.
0-3 years Warehouse or Logistics Experience.
Problem Solving and Analytical skills.
Ability to work independently and as part of a team.
Good communicator - internal team and with external customer (written and verbal).
Good reasoning skills.
Basic IT skills – Warehouse management systems and MS office.

What are some of the benefits of working at Healthcare 21?

Competitive salary and bonus structure
Employee Assistance Program
Pension, Life assurance & Income Protection
Educational Assistance
HC21 training academy
Enhanced annual and life leave.
Engagement initiatives
Supportive colleagues to learn from and enjoy company social outings, parties, and events.

We are proud to be an equal opportunity employer. At Healthcare 21 we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
We also know the confidence gap can often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.