Website Support Specialist (Wordpress)

Looking for Filipino (Philippines-based) candidates
Position: Website Support Specialist (WordPress)
Work hours: 9:00AM - 6:00PM Sydney Time
Compensation range: AU$2,300 - AU$2,600/month

At RunRemote our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities all from the comfort of their home.

About our client
Our client is a Brisbane-based web design and digital marketing agency known for delivering high-quality work, maintaining strong client relationships, and fostering a vibrant team culture. They value collaboration, excellence, and a sense of fun in everything they do. The management team is approachable, supportive, and genuinely committed to helping you grow and succeed. You’ll be joining a team that truly cares—about the work they do and about each other.

About the role
Our client is looking for a Website Support Specialist(WordPress) to manage and resolve technical issues for client websites. You’ll troubleshoot site performance, handle WordPress-related issues, manage domain renewals, and ensure smooth operation of SEO tools. Strong communication skills are key, as you’ll work directly with clients and internal teams to address issues quickly and proactively. If you're tech-savvy, organized, and client-focused, we want to hear from you!

Responsibilities:

• Website Issue Resolution: Troubleshoot common WordPress issues (site performance, broken pages, plugin conflicts), monitor website performance, and resolve security concerns.
• Domain & Hosting Management: Manage domain renewals, troubleshoot DNS issues, and ensure website accessibility.
• Digital Marketing & Tracking: Manage Google Analytics, Facebook Pixel, and other tracking tools, ensuring they work properly for clients.
• Client Communication: Communicate updates, fixes, and issues to clients via email and occasionally calls. Escalate complex problems to developers when needed.
• Internal Collaboration: Work with account managers, marketers, and developers to resolve client issues and manage 30-50 tasks per day, escalating when necessary.
• Proactive Maintenance: Regularly check backups, monitor WordPress sites, and perform plugin updates and minor adjustments to keep websites running smoothly.

Requirements:

• Technical Skills: Strong knowledge of WordPress, basic PHP, HTML/CSS, and domain/DNS management. Familiar with hosting environments and troubleshooting.
• Problem-Solving & Organization: Ability to independently resolve issues, stay organized, and proactively manage tasks.
• Communication Skills: Clear and concise communication with both internal teams and clients, explaining technical issues in a simple manner.
• Experience: Familiar with WordPress, DNS, hosting, and digital marketing tools (Google Analytics, Facebook Pixel).

• Benefits:

• $50 Internet Allowance
• $50 HMO allowance
• 20 days Paid Time Off