Administrative Assistant

Join the Experts in Pool Surfacing and Renovation

At Jackson Pool Surfaces, we believe pool surfacing is more than a job - it's a craft. Based in Grandview, Missouri, we specialize in delivering high-quality pool resurfacing and renovation services, providing an outstanding customer experience from the initial call to the final walkthrough.

We're expanding and seeking a dependable, organized Administrative Assistant who excels at supporting operations, managing schedules, and delivering a smooth and professional customer experience.

Role Summary: The Administrative Assistant provides essential support to the team by managing front office activities, client interactions, and administrative processes. This role ensures smooth office operations, accurate recordkeeping, and timely follow-up on tasks, contributing to a high-quality client experience and efficient business operations. The Administrative Assistant also supports the Business Operations Manager with financial, operational, and project-related administrative tasks.

Reporting Relationship: Business Operations Manager

Classification: Full-time, Non-Exempt

Schedule: This is a full-time position with a typical schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexible scheduling may be available as determined by leadership and business needs. The role is performed onsite in our Grandview, MO office.

Scope of Role:

• Serve as the first point of contact for clients, answering inbound calls and emails and welcoming showroom visitors professionally
• Support the Business Operations Manager and team with administrative tasks, including lead processing, proposal follow-ups, sales documentation, and tracking pending items
• Book appointments, consultations, and job visits; coordinate schedules for crews and project managers
• Track customer requests and provide closed-loop follow-up to ensure timely resolution
• Maintain accurate records for customers, contracts, job files, licensing, DOT, and regulatory compliance
• Track material deliveries and backorders to support project execution
• Assist with invoicing, billing, accounts receivable tracking, and follow-up on overdue payments
• Organize digital files and internal systems, ensuring documents are complete, accurate, and up to date
• Manage office operations support, including ordering supplies, tracking receipts and expenses, and maintaining general office organization
• Complete assigned tasks from start to finish, ensuring accuracy, timeliness, and proper documentation
• Assist in other office operations, financial, and project-related administrative projects as needed

Required Qualifications:

• 3+ years of experience in office administration, operations, or customer service (construction/trades experience preferred)
• Strong organizational, communication, and follow-up skills
• Comfortable with email, spreadsheets, CRM systems, and basic accounting tools (QuickBooks experience a plus)
• Detail-oriented, able to multitask, and manage competing priorities with accountability
• Professional, reliable, and solution-focused
• Bilingual (English/Spanish) is a plus

Work Conditions:

Work is primarily performed in an office environment, with regular interaction with administrative staff, field leadership, and clients. The role may also require time spent in a warehouse or operational setting to coordinate materials, equipment, and project logistics.

The position may require the ability to sit or stand for extended periods, use a computer for prolonged durations, communicate effectively in person and by phone, and occasionally lift or move materials up to approximately 25–30 pounds as needed. Some walking between office, warehouse, and jobsite areas may be required.

The compensation range for this role is $19 - $27 per hour, based on experience.

Benefits:

• Medical stipend (with full health insurance options coming soon)
• Employer-matched retirement plan
• Paid time off and paid holidays
• Long-term growth opportunity within a rapidly growing company

Jackson Pool Surfaces is proud to be an equal opportunity employer and are committed to considering all qualified applicants. If you meet the qualifications and are excited about this opportunity, we would welcome the opportunity to review your resume. Please note that we do not provide visa sponsorship at this time and do not engage outside agencies or recruiters for any roles.