Customer Service Agent

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At Tise, our goal is to make the world favori’tise second hand by making it easy, fun and inspiring to sell and buy second hand through our marketplace. Sustainability is at our core, and we strive to use our voice and platform to help people make more sustainable choices every day. With ~ 3,5 million users and a passionate community of Tise’ers across the Nordics, we’ve experienced strong growth in recent years!

We have now become a part of the eBay family - one of the world’s largest and most established marketplaces. This marks the beginning of an exciting new chapter for Tise, bringing huge opportunities for growth, learning, and impact as we scale our product and technology faster than ever before.

Customer Support Representative

We are now looking to hire two new Customer Support Representatives on fixed terms to join our Support team in Oslo and help take Tise to the next level The fixed term contract will last for 12 months.

The Tise team now counts more than 100 people in four countries, and the majority work at our headquarters in Oslo. We´re experiencing an increase in support inquiries from our customers. These inquiries involve our payment solution, shipping, app related questions and other general or technical issues. We want to offer excellent customer support, with a focus on being proactive and continuously enhancing our user’s satisfaction. We are therefore growing our team with two friendly, helpful and tech-savvy people who are passionate about Customer Support and second hand! We are looking for people who have strong communication skills, are solution-oriented and want to work with maintaining our user satisfaction.

The Support team is a distributed team and we are today located in Oslo, Helsinki and Copenhagen, and some of our team members work remotely. We are now looking for full-time support representatives on fixed-terms based in Oslo, who can speak and write both Norwegian and English. It is helpful if you know another Nordic language as well.

As a part of this team, you will handle complex issues reported from our users, related to our payment and shipping solutions. You will play a key role in ensuring that transactions and deliveries run smoothly, while working closely with both internal teams and external partners.

As a Customer Support Representative:

• You are motivated to provide excellent customer service

• You demonstrate outstanding written and verbal communication in Norwegian and English

• You are a results-driven person

• You are structured and reliable

• You are self-driven and take initiative where you see it's needed

• You are solution-oriented

• You welcome responsibility and you enjoy working proactively and holistically

• You are a team player who actively contributes to your team in a positive and supportive way

• Has strong communication skills and enjoys interacting with customers

• You are technically skilled

• You have experience from a similar position

• You understand Norwegian, English and Danish

We appreciate if you:

• Are familiar with Intercom or other similar programs

• Pick up on new technology easily

• Have used or are familiar with Tise

• Can start as soon as possible

• If you can read and write in Finnish or Danish language

What can we offer:

• A possibility to take part in a young, dedicated and fast-paced team that is growing rapidly

• A possibility to help on the way to a more sustainable planet through engaging young people everywhere in buying second hand instead of new

• Competitive terms

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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