Customer Service Representative (Remote)

Key Responsibilities:

• Respond to customer questions and resolve concerns professionally
• Document customer interactions and update records
• Escalate complex issues to appropriate departments
• Maintain high levels of customer satisfaction
• Adhere to performance and service quality standards

Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong verbal and written communication skills
• Reliable internet connection and quiet work environment
• Ability to multitask and remain calm under pressure