Customer Service Representative (Remote)

Empty Spaces LLC, an American company, is a full-service vacation rental management firm that provides high-level vacation properties for selective clientele. Our commitment is to provide an exceptional experience for each guest. We have several team members already based in the Philippines and are looking to add more!

DO YOU CURRENTLY OR HAVE YOU WORKED FOR AIRBNB? WE WANT TO HEAR FROM YOU!

We are offering a ₱25k signing bonus for applicants with prior experience working for Airbnb after 90 days.

**PLEASE READ CAREFULLY:**

We are seeking a highly skilled individual who is fluent in English, both written and spoken. The ideal candidate will have impeccable grammar and spelling, and the ability to communicate clearly and effectively without an accent. Previous experience as a reservationist for short-term rentals or Airbnbs is essential. Attention to detail and excellent customer service skills are a must. If you meet these requirements, we would love to hear from you.

Job Duties:

- Quickly and thoroughly answer all guest inquiries, by email or text

- Work with Property Management Software building quotes, answering guests, taking reservations

- Use all major channels, Airbnb, HomeAway / VRBO, TripAdvisor, booking.com and/or Expedia for channel inquiries and bookings

- Follow up, answer questions, and close booking sales

- Communicate with local teams passing off new reservations to appropriate departments

- Ensure all reservations are showing dates blocked on other channels.

- Prepare and modify daily reports, documents including correspondence, memos, and email, etc.

- Create guest digital files, including all related documentation

NOTE: This job is home-based, no long daily commute required! Save time and money and have more time for your family by working from home.

Our Ideal Customer Reservations Representative:

- Must Be Fluent, in English, with outstanding English communication skills written and spoken

- College Graduate with a Bachelor in Sales, Marketing, Business Administration, Communications, English, or equivalent

- Airbnb, HomeAway / VRBO, or Expedia Experience, must have at least 3 years of experience working for Airbnb, HomeAway / VRBO, or Expedia as American focused customer service representative.

- Minimum of 3-years’ in Sales or Marketing in an English spoken/written first customer service. ADDED BONUS if it was in an environment focused on short-term rentals, aka, Airbnb, HomeAway / VRBO.

- Natural Self-Starter with the ability to work with little supervision

- Career Minded, someone who is excited to learn, advance and take on more responsibilities as we continue to grow

- Team Player, humble enough to admit mistakes, fix them and learn from them, with a drive to do an outstanding job

- Skilled at relating to people, listening to concerns, and resolving them

- Analytical, able to see the big picture as well as track the details that are critical to reaching our goals

- Brings a can-do, positive, solution-focused attitude

Telecommuting Requirements:

- Required to have a dedicated work area established that is separated from other living areas

- Required to have a work area in a section of the residence that provides information privacy

- Required to keep all company-sensitive documents secure

- Required to have lockable drawers for the securing of confidential information

- Required for the first 3 months to have own computer

- Must live in a location that can receive a high-speed internet connection (paid for by the company)

Hours:

- Full time

- Year-round

- Typical hours/shifts will vary, a 48 to 50 hour a week is required

- We are in the vacation industry; United States holiday and weekend hours maybe be required.

- Each team member is expected to be supportive and willing to work additional shifts when needed

Incentive Package Includes:

- Competitive Pay

- Electricity

- Internet

- Phone

- Medical

- Rice

- Paid Vacation

- Provide government benefits including SSS, Philhealth and PAG-IBIG

- Provide individual HMO health coverage

- Provide mobile device for company communication purposes

- Provide a company laptop or tablet

- ₱25k signing bonus for applicants with prior experience working for Airbnb (after successful completion of 90 days of employment)

APPLY:

Interested candidates should submit by email:

- Detailed resume

- A cover letter (show us how well you communicate in English)

- Explain why you are interested in this position

- Outline your qualifications

- Three professional references

NOTE: Any applications that do not include each requested item will not be considered for this position.

Expected Start Date: 04/05/2024

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: Php41,500.00 - Php50,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Work from home

Schedule:

• 10 hour shift
• 12 hour shift
• Holidays
• Monday to Friday
• Weekends

Supplemental Pay:

• 13th month salary
• Overtime pay

Application Deadline: 12/04/2021
Expected Start Date: 02/01/2025