Manager, Site Reliability Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Site Reliability Engineering

The Next Edge – Business Operations
Overview
The Next Edge BizOps team is looking for a Manager, Site Reliability Engineering (SRE) to lead and grow a high‑impact team responsible for driving production readiness, reliability, and DevOps automation across Mastercard platforms.
This role blends people leadership, technical depth, and change advocacy. You will guide teams to solve complex problems, build and evolve CI/CD pipelines, and lead Mastercard’s adoption of DevOps automation and SRE best practices. You will partner closely with Development, Product, and Operations to improve reliability, velocity, and customer experience at scale.

What You’ll Bring

A passion for problem solving and understanding how complex systems work end‑to‑end
A strong CI/CD and automation mindset, with low tolerance for manual or repetitive work
The ability to lead teams through change, scale, and continuous improvement
Experience building strong partnerships across engineering, operations, and product

Role & Responsibilities
Leadership & People Management

Lead, coach, and mentor a global BizOps SRE team across multiple geographies and time zones
Foster a culture of ownership, collaboration, automation, and continuous improvement
Support career development, knowledge sharing, and succession planning within the team
Act as a role model for DevOps and SRE principles, including blameless culture and operational excellence

SRE & DevOps Transformation

Serve as the production readiness steward for supported platforms
Partner closely with development teams to design, build, implement, and support reliable technology services
Drive SRE best practices across availability, capacity, performance, monitoring, self‑healing, and deployment automation
Lead Mastercard’s DevOps transformation through tooling, standards, and advocacy across development, quality, release, and product organizations

CI/CD & Automation

Own and evolve the application CI/CD pipeline, enabling high‑quality, low‑friction promotion of software across environments
Design and implement CI/CD flows that move code from development to production with minimal manual effort
Champion automation to reduce toil, increase velocity, and improve system resilience
Lead adoption of industry‑standard DevOps tools and best practices

Operational Excellence

Ensure systems are production‑ready through launch reviews, capacity planning, and design consulting
Maintain live services by measuring and monitoring availability, latency, and overall health
Analyze ITSM signals and incidents, providing actionable feedback to development teams on operational gaps and resilience concerns
Lead sustainable incident response practices, including blameless postmortems and root‑cause analysis
Take a holistic view of production events, connecting signals across the full technology stack to optimize mean time to recover (MTTR)

Risk, Compliance & Stakeholder Management

Proactively manage production risk, change activities, and compliance obligations across environments
Streamline and standardize operational processes, centralizing points of interaction for partners
Communicate effectively with technical and non‑technical stakeholders, balancing customer, product, and operational priorities

All About You
Core Responsibilities

Improve the full service lifecycle—from design and deployment through operation and refinement
Shift left by embedding operational readiness and reliability into the development process
Maximize customer experience by proactively managing production and change activities
Provide feedback loops to engineering partners based on real production insights

Qualifications
Required

BS degree in Computer Science or a related technical field (or equivalent practical experience)
Strong experience with algorithms, data structures, scripting, pipeline management, and software design
Proven people‑management experience with the ability to lead, influence, and inspire teams
Excellent communication skills, strong sense of ownership, and bias for action
Ability to debug, optimize code, and automate routine operational tasks
Comfort operating in high‑pressure environments and making decisions with urgency

Preferred

Experience designing, analyzing, and troubleshooting large‑scale distributed systems
Proven success designing and implementing efficient, high‑quality CI/CD pipelines
Hands‑on experience leading DevOps and SRE transformations across teams

Success in This Role Looks Like

Reliable, scalable, and well‑automated production environments
Reduced operational toil and faster recovery from incidents
Strong partnerships with development and product teams
A motivated, growing SRE team that consistently raises the bar

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.