Customer Service Officer

WHAT YOUR RESPONSIBILITIES WILL INCLUDE:

This role will be responsible for order processing and preparation of full set of export shipping documentations.

JOB DESCRIPTION:

• Customer service duties which include:
  • Order processing and preparation of full set of export shipping documentations
  • Invoicing, Packing list, Bill of lading
  • Cert of Origin / FORM E
  • Preparation of shipping documents under Letters of Credit
  • Liaising with shipping company
• Effectively communicating with various internal and external customers in APAC and globally.
• Understanding of customers’ requirements, order process and establishing a win-win outcome to ensure smooth delivery of products to provide excellent services to customers and distributors.
• Ensuring all LC / shipping document submission to bank or customers with zero discrepancy within stipulated working days.

SKILL REQUIREMENTS:

• Customer service duties which include:
• At least "O"/"A" level or Diploma in relevant discipline.
• At least 3 years of related working experience.
• Good working knowledge of SAP R/3 system is preferred.
• Knowledge in Incoterms and Letters of Credit verification.
• Possess positive attitude, self-motivated with excellent communications and interpersonal skills.
• Keen interest to learn and grow in a fast-paced environment.
• Work with passion and accountability.
• Able to start work within short notice.

WHAT DO WE OFFER?

• Leave, insurance, medical, dental/optical benefits.
• 5-days work week. Working hours: 8am to 5.15pm.
• Company transport is provided at designated pickup points.