Customer Service Officer

Wesbeam Pty Ltd is an Australian-owned and operated national market leader in timber processing. An industry-leading company with a 24/7 Neerabup manufacturing plant and distribution centres in all states lead from our head office here in W.A.

We operate under the ethos of Be Best, Be Ethical. We recognise the true value of our team members, and we are great believers in personal and professional development. Currently we are seeking a dedicated and dynamic customer service officer to join our team.

As a customer service officer, you will play a pivotal role in our operations by meticulously processing incoming orders, ensuring seamless communication with customers regarding stock availability and delivery dates, and guaranteeing timely deliveries and accurate invoicing.

To thrive in this role, our ideal candidate will possess prior customer service experience, heavily weighted to phone and email communication. Experience in the Construction / Timber or Warehousing sector highly desirable. If you are experienced in SAP or Oracle, are customer-centric focused, are a skilled communicator, adept at fostering efficient and clear customer interactions, then this role is for you.

Your duties will include:

• Process customer orders via our automated systems Fracking, Click, OCR, EDI (inhouse IT systems)
• Obtain and evaluate all relevant information to handle product and service enquiries.
• Use automated tracking systems for freight.
• Provide delivery ETD’s and ETA’s.
• Keep electronic records of customer interactions and transactions.
• Communicate and coordinate with internal departments.
• Assist with stocktakes as required.
• Other duties as directed by the Customer Service Team Leader.
• Cross-check all details in SAP once through the automation process.
• Check inventory to confirm the requested product is available.
• Releasing orders for picking in our cutting program SCIE.
• Computes prices and any appropriate discounts.
• Managing backorders.
• Work in conjunction with production and dispatch supervisors as appropriate.
• Deal directly with customers either by telephone or via email.
• Process customer feedback and ensure the needs have been fully met.
• Respond promptly to customer enquiries.
• Handle and resolve customer complaints.

Essential Selection Criteria:

• A minimum of two years’ experience in an admin data entry role.
• A minimum of two years’ experience in Customer Service.
• Flexibility to adapt to changing priorities.
• Compliance with all standard procedures.
• Ability to work without supervision.
• Ability to handle a demanding and ever-changing environment.
• Must possess good time management skills.
• Strong interpersonal and communication skills.
• Strong team player keen to assist in all areas as required.

Desired Selection Criteria:

• Qualifications in customer service or warehousing and distribution
• A conscientious, self-motivated and proactive work ethic.
• Working knowledge of SAP highly desirable but not essential

Essential Requirements:

• Proof of Australian Working Rights
• Photo Identification
• National Police Clearance (no older than 6months old)
• Ability to pass a pre-employment medical clearance with the Company’s provider

At Wesbeam, we value diversity and inclusion. We strongly encourage and welcome applicants from all backgrounds to apply. This is a fulltime permanent salaried role. Flexible working arrangements will be considered upon successful completion of probationary period.

Join Team Wesbeam and unlock your potential as we pave the way for excellence in customer service and industry innovation by applying online before the closing date of 22/05/2026.

Please note that only shortlisted candidates will be contacted for an interview. Previous applicants need not apply.

Wesbeam reserves the right to expire the job advertisement prior to the closing date.