Overview

• We are a small (but mighty!) product design team focused on improving the end-to-end Digital Business Banking experience (DBX) for M&T customers. This role will focus on designing Digital Business Banking experiences that support how customers onboard, manage, and service accounts across digital channels. You’ll contribute to the evolution of our design practice while partnering closely with Product, Technology, and Business teams to deliver thoughtful, accessible, and customer-first solutions. We’re looking for someone who is passionate about simplifying complex workflows, designing intuitive enterprise and customer experiences, and balancing business goals with user needs.

• While our team is small, we are part of the larger Digital Experience Design (DxD) organization that spans across M&T and Wilmington Trust, offering strong support, collaboration, and alignment.

Primary Responsibilities

• Design user flows and interfaces for digital business banking experiences, including onboarding, servicing, account management, and related operational experiences.

• Translate research, business requirements, technical constraints, and regulatory considerations into customer-centric solutions.

• Create concepts, wireframes, high-fidelity designs, and prototypes that communicate ideas and drive alignment across teams.

• Collaborate closely with product owners, developers, researchers, and business stakeholders to define functionality and ensure successful implementation.

• Contribute to, and advocate for, design standards, accessibility best practices, and design system usage across business banking experiences.

• Conduct design critiques, participate in team rituals, and iterate on designs based on feedback from designers, product, developers, and stakeholders.

• Support usability testing and partner with researchers to gather insights that improve complex business banking experiences.

• Mentor junior designers and contribute to growing a culture of design quality, craft, collaboration, and continuous improvement.

• Influence roadmap planning by identifying experience opportunities, surfacing usability concerns, and helping prioritize work based on customer and business impact.

Scope of Role

• As a Senior Product Designer, you will take ownership of critical flows across digital business banking experiences, helping shape how customers interact with M&T products and services. You will work cross-functionally with product owners, developers, researchers, and stakeholders to ensure experiences meet customer needs, regulatory requirements, and technical feasibility. You’ll be a key contributor to the evolution of our platform, design practice, and product vision.

Education and Experience Required

• Bachelor's degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 7 years education and/or relevant/product design work experience.

• Experience designing for workflow-intensive, enterprise, or form-heavy experiences, preferably in regulated industries.

• Demonstrated ability to apply user-centered design methods throughout the product lifecycle.

• Proficiency with Figma and modern design tools such as Adobe CC and Miro.

• Ability to communicate clearly, collaborate with stakeholders, and incorporate feedback into your work.

• Understanding of accessibility standards and best practices for inclusive design.

• Experience working with agile development teams and iterating based on feedback and data.

Core Competencies

• Customer-First Thinking: Designs experiences that balance user needs and business goals.

• Collaborative: Builds trust and alignment with cross-functional teams.

• Detail-Oriented: Cares about the details, especially in complex workflows and servicing experiences.

• Proactive: Seeks clarity, identifies problems early, and offers solutions.

• Craft-Driven: Cares deeply about design quality, consistency, design systems, and usability.

• Growth Mindset: Open to giving and receiving feedback and always looking to improve.

Preferred Experience

• Experience working in financial services or with complex, compliance-driven workflows.

• Experience designing digital banking platforms, enterprise applications, back-office systems, or digital servicing experiences.

• Experience designing for business customers, servicing experiences, or operational platforms.

Physical Requirements

• None